Cancellation policy

Mail Club Subscription & Cancellation Policy
Thank you for joining our Mail Club! To ensure we can protect production costs, coordinate personalized mailings, and deliver your letters reliably, all subscriptions are subject to the following policies:
Monthly Plan Cancellation Policy
  • 2-Payment Minimum Commitment: To protect the cost of processing and shipping your specialized welcome materials and first letters, our Monthly Pay-As-You-Go plan requires a minimum commitment of two (2) successful billing cycles before cancellation is permitted.
  • Cancel Anytime After: Once your second payment has successfully processed, you are free to cancel your subscription at any time through your Customer Portal.
Annual Plan & Refund Policy
  • No Refunds After Payment: Because printing and logistics schedules are locked in immediately upon payment, all subscription charges are 100% non-refundable once processed. This applies to both monthly recurring payments and upfront annual prepaid plans.
  • Annual Renewal Cancellations: Canceling an Annual Prepaid subscription turns off its automatic renewal for the subsequent year. You will continue to receive all remaining monthly letters for your current active 12-month term, but your card will not be charged again when the year ends.
  • Non-Returnable: Due to the custom, highly personalized nature of our monthly letter mailings, all delivered mail club items are strictly exempt from returns, exchanges, or store credits.
Lost Mail & Shipping ("Re-Send" Policy)
We want to make sure you never miss a word! We understand that mail delays, address updates, or unexpected transit issues can occur.
  • 1 Re-Send Per Year: To keep you covered, we offer one (1) complimentary letter replacement and re-send per customer within any rolling 1-year period. This applies to letters lost by the postal service, letters sent to an old address before you had a chance to update your billing profile, or other unforeseen transit issues.
    • There is a 14 day waiting period in USA and states, and a 30 day period outside of the USA before requesting a resend to allow the mail system a full chance to deliver your letter.
  • Subsequent Replacements: Any replacement requests beyond your initial free yearly re-send will incur printing and postage fees.